Kapture Technologies LLC

Support

Need a hand with a booking, your account, or becoming a Kapture Rep? We're here to help. Most requests get a response within one business day.

For general questions, account help, or booking issues.

SMS Help

Reply HELP or STOP

To any Kapture text to get help or unsubscribe at any time.

Send us a message

Fill out the form below and we'll open your email client with the details pre-filled.

How do I book a Kapture Rep?+

Open the Kapture app, choose your session type, location and time, and confirm. You'll get a notification as soon as a nearby Rep accepts.

How do I cancel or reschedule a booking?+

Go to your booking in the app and tap Cancel or Reschedule. Cancellation policies and any applicable fees are shown before you confirm.

When do I receive my content?+

Kapture Reps deliver your photos and videos the same day, usually within a few hours of your session ending.

I'm a Rep — how do I get paid?+

Payouts are handled through Stripe and sent to your linked bank account on our standard payout schedule. You can view earnings inside the app.

How do I stop receiving SMS messages?+

Reply STOP to any Kapture text and you'll receive one confirmation message, then no further texts. Reply HELP for help or email us.

Kapture Technologies LLC

Chicago, Illinois

Website: kapture-app.com